Terms of Use

1. The service

YORK LABS is an online service that makes short product videos from a description and photos with the help of artificial intelligence: it processes the photos, writes a script, adds a voice-over and music and assembles a video you can refine in the editor.

These terms are an agreement between you and YORK LABS (“we”) and our public offer to enter into it on these terms. You accept them in full when you sign up or top up your balance; by using the service you also agree to the Privacy Policy. If you don't agree, please don't use the service.

2. Your account

You need an account with a working email address. The service is for people aged 16 and over; payments may be made only by people legally able to make them.

You are responsible for keeping your password safe and for everything that happens in your account. If you think someone else has access to it, let us know.

3. Stars and payment

The service uses an internal unit — stars (✦). Stars are bought in packs at the prices shown on the site at the time of purchase.

Stars are charged when you launch a video and for some paid actions; the price is always shown before anything is charged. Product analysis is free three times per 24 hours and paid after that. Edits in the editor, except regenerating shots, voice or music, are free.

Until your account has made a payment, finished videos come with a YORK LABS watermark. After your first top-up, the watermark is removed from all videos in your account.

If a generation fails through our fault or our model providers' fault, the charged stars are returned to your balance. If you cancel a video before generation, part of the stars is returned — the amount is shown before you confirm.

Stars are not money and can't be transferred to other users.

Unused purchased stars can be refunded: write to [email protected] from the address linked to your account and we will refund them at the price you bought them for, by the same method you paid, usually within 10 business days. Bonus stars (for signing up, from promo codes) and stars already spent are not refundable.

4. Your materials

You keep the rights to the photos, texts and descriptions you upload. By uploading them you confirm you have the right to use them and allow us to process them — including passing them to AI model providers — only to make your video.

Don't upload materials that break the law or other people's rights: other people's photos or trademarks without permission, images of people without their consent, prohibited goods, offensive or misleading content.

5. Finished videos

Videos made in your account are yours: you may use them, including commercially — on marketplaces, social media and in ads.

AI models can make mistakes: distort a product detail, get a label wrong or say an inaccurate line. Check each video before publishing it — you are responsible for what you publish.

We will only show examples of your work with your explicit permission.

6. What's not allowed

Breaking the law or other people's rights; making advertising that misleads buyers; trying to access other accounts or the service's infrastructure; bypassing limits or payment; automating the service at scale without our consent; reselling access to the service.

7. Availability and liability

The service is evolving and is provided “as is”. We work to keep it running, but outages, updates and changes to features may happen.

We are not liable for lost profits or indirect damages. In any case our liability is limited to the amount you paid for stars in the last three months, unless the law provides otherwise.

We are not liable for failures caused by circumstances beyond our reasonable control: network, provider or payment system outages, actions of public authorities, natural disasters. If a generation fails because of such a failure, the stars are still returned to your balance.

8. Ending the relationship

You can stop using the service at any time and ask us to delete your account. We may limit or close an account used in breach of these terms or the law.

9. Changes to these terms

We may update these terms. The new version is published on this page; we will tell you about significant changes in advance — by email or on the site.

10. Disputes

If something goes wrong, please write to [email protected] first: we will reply within 10 business days and try to resolve the issue without going to court. You may go to court if we haven't reached an agreement in that time.

If you use the service as a consumer, you keep the protection given to you by the mandatory consumer protection rules of the country where you live.

11. Contact

Questions about the service and these terms: [email protected].